Refund policy
Last updated: April 30, 2026
Thank you for shopping with Trendzlify. We want you to be satisfied with your purchase. Please read our policy carefully before making a purchase.
🔁 Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused, unworn, and in its original packaging
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The item must be in the same condition as received
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Proof of purchase (order number or receipt) is required
📦 Return Process
To initiate a return, please contact us at:
Once your return is approved, we will provide instructions on how and where to send your item.
⚠️ Items sent back without contacting us first will not be accepted.
💸 Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing time: 5–10 business days
❌ Non-Returnable Items
The following items cannot be returned:
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Items that have been used or damaged by the customer
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Items returned after 14 days
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Final sale or clearance items (if applicable)
🚫 Order Cancellations
Orders can only be canceled within 12 hours of placing the order.
After this time, the order may already be processed and cannot be canceled.
⚠️ Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will review the issue and offer a replacement or refund if applicable.
🚚 Return Shipping
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Customers are responsible for return shipping costs
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Original shipping fees (if any) are non-refundable
📦 Lost or Stolen Packages
We are not responsible for packages marked as delivered by the shipping carrier.
If your package is marked as delivered but not received, please contact the shipping carrier directly.
📩 Need Help?
If you have any questions, feel free to contact us:
Thank you for shopping with Trendzlify!